We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gormos.kam@gmail.com. Please note that returns will need to be sent to the following address: 22152 59th Ave Queens 11364 NY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gormos.kam@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gormos.kam@gmail.com.

 

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Contact Us

We're Here to Help

At Gormos, we're dedicated to providing you with excellent customer service and support. Whether you have questions, feedback, or need assistance, we're here to assist you. Please feel free to reach out to us using the information below.

Contact Information

• Email: gormos.kam@gmail.com

Customer Support Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM (Your Time Zone)
• Saturday and Sunday: Closed

Get In Touch

Please don't hesitate to contact us with any inquiries, comments, or concerns. We'll do our best to respond to your messages promptly.

Track Your Order

Track Your Order Status

To check the status of your order, please follow these steps:

1. Locate Your Tracking Number: Find the tracking number provided in the confirmation email you received when you placed your order.

2. Enter Your Tracking Number: Visit our Tracking Page and enter your tracking number.

3. View Your Order Status: Once you've entered your tracking number, you'll see the current status and location of your order.

If you have any questions or need further assistance, please feel free to contact our customer support.

Track Your Order

Track Your Order Status

To check the status of your order, please follow these steps:

1. Locate Your Tracking Number: Find the tracking number provided in the confirmation email you received when you placed your order.

2. Enter Your Tracking Number: Visit our Tracking Page and enter your tracking number.

3. View Your Order Status: Once you've entered your tracking number, you'll see the current status and location of your order.

If you have any questions or need further assistance, please feel free to contact our customer support.

Frequently Asked Questions

General Questions

Q1: What is Gormos?

• A1: Gormos is a one-stop online store where you can find a wide range of high-quality products, including collectible figures, art, accessories, and fashion clothing, to meet your needs.

Q2: How can I contact Gormos?

• A2: You can reach us through various contact methods, including email, phone, and our contact form. For more information, please visit our Contact Us page.

Q3: Do you have a physical store?

• A3: Gormos is an exclusively online store, and we do not have a physical retail location at this time.

Orders and Shipping

Q4: How do I place an order on Gormos?

• A4: Placing an order on Gormos is easy. Simply browse our products, which include collectible figures, art, accessories, and fashion clothing. Add items to your cart and follow the checkout instructions to complete your purchase.

Q5: What payment methods does Gormos accept?

• A5: Gormos accepts a variety of payment methods, including credit cards, PayPal, Apple Pay, and Google Pay. Rest assured, your payment information is secure and protected.

Q6: What is Gormos' shipping policy?

• A6: We offer a comprehensive shipping policy that includes standard and express shipping options for all our products, including collectible figures, art, accessories, and fashion clothing. For detailed information, please visit our Shipping and Delivery page.

Q7: How can I track my order from Gormos?

• A7: Once your order, whether it's collectible figures, art, accessories, or fashion clothing, is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

Returns and Refunds

Q8: What is Gormos' return policy?

• A8: Gormos has a customer-friendly return policy that typically allows returns within a specified timeframe, such as 30 days, for all our products, including collectible figures, art, accessories, and fashion clothing. For more details, please read our Return and Refund Policy.

Q9: How long does it take for Gormos to process a refund?

• A9: Refunds from Gormos are generally processed within [mention a specific timeframe, e.g., 5-10 business days] after we receive your returned item, whether it's collectible figures, art, accessories, or fashion clothing.

Q10: What should I do if I receive a damaged or incorrect item from Gormos?

• A10: If you receive a damaged or incorrect item, whether it's collectible figures, art, accessories, or fashion clothing, please contact our customer support at [email address or phone number] within [mention a specific timeframe, e.g., 7 days] of receiving the item. We will assist you in resolving the issue.

Account and Privacy

Q11: How do I create an account on Gormos?

• A11: To create an account on Gormos, click on the "Sign Up" or "Create Account" link at the top of our website and follow the registration instructions.

Q12: Is my personal information secure with Gormos?

• A12: Yes, Gormos takes your privacy seriously, and this applies to all your product purchases, including collectible figures, art, accessories, and fashion clothing. For more information about how we collect, use, and protect your data, please review our Privacy Policy.

Product Inquiries

Q13: Does Gormos offer gift cards?

• A13: Yes, we offer gift cards that can be purchased and redeemed on our website for any of our products, including collectible figures, art, accessories, and fashion clothing. Visit our Gift Cards page for more details.

Q14: How can I get updates on new products and promotions at Gormos?

• A14: Stay up to date by subscribing to our newsletter or following us on social media. You'll receive notifications about new products, promotions, and special offers, including those related to our collectible figures, art, accessories, and fashion clothing.